Corporate Partners
Sapphire Corporate Partners www.kirtlandfcu.org
www.pmcsolutions.com www.slfcu.org
www.tricore.org
www.usnmfcu.org
_________________ Turquoise Corporate Partner
2010 SEMINARS
Thursday, January 28, 2010 AQN 20th Annual January Breakfast Seminar 2010 Breakfast Presentation: Evolution of Quality – What’s Next? J. Er Ralston, VP Juran Institute
February 25, 2010 One Journey to Excellence in the Public Sector Stan Johnson, Chief of Integrated Quality Management, VA Cooperative Studies Program
2009 SEMINARS
Thursday, January 22, 2009 AQN 19th Annual January Breakfast Seminar Values Centric Leadership Ann Rhoades, President of People Ink
February 26, 2009 Seven Steps to Less Stress. Keri Stewart, Results 4 Business, Inc.
March 26, 2009 Get Outside Your Box – Good to Great Liz Davenport, Founder and OEO of Order from Chaos
April 23, 2009 Change: It's All About Me Katie K. Snapp
May 28, 2009 CREATIVITY and PARADOX Gary Nelson, Professional Facilitator
June 25, 2009 How a “Work System” Contributes to Organizational Success Robert Stuewe, Project Manager, Los Alamos National Laboratory
July 23, 2009 Strategic Planning Dave Seely Kirtland Federal Credit Union
August 27, 2009 PANEL How to be a "Best Place to Work"
September 24, 2009 Tools-to-Action Workshop
Workshop 1 – PDSA Cycles: A Checkpoint Approach (introductory level) Edward J. Hill, MIT, CQIA, CPHQ, CMQ/OE, Clinical Quality Manager, Quality Outcomes Dept., UNM Hospitals
Workshop 2 – Using Social Styles to Improve Performance & Productivity Sean Allen, CEO, Culture Stick
Workshop 3 – Identifying Key System Problems (intermediate level) Clark Carboneau, MBA, Six Sigma Black Belt, Presbyterian Healthcare Services
Workshop 4 – Understanding CTQ (Critical to Quality) in the Value Stream (intermediate level) Carla Stevens and Doug Johnson, Presbyterian Healthcare Services.
October 22, 2009 Applying Process Management Principles & Perspectives Catherine F. Kinney, PhD of Kinney Associates, LLC
November 19, 2009 Innovative Ways to Capture & Use the Voice of the Customer JJ Parsons, VP of Performance Excellence, Presbyterian Healthcare
2008 SEMINARS
January 24, 2008 18th Annual Breakfast Seminar Embassy Suites Hotel Objects in Mirror May Be Closer than They Appear – What's looming in YOUR organization's rear view mirror? Pamela Chavez and the Don Chalmers Ford Team, Andy Strebe and Lee Butler
Thursday, February 28, 2008 Order from Chaos – The Cockpit Office Liz Davenport, Order from Chaos
March 27, 2008 Root Cause Analysis Solving the Problem Once and for All Leon Spackman, PMC Solutions, Inc.
April 24, 2008 Get Out of the Rut & On with Your Life Using the power of your mind to change your world! Deb Erickson, ICAN Institute, Inc.
May 22, 2008 Now You’ve Done It! How to Do (or Not Do) It Again TK O’Geary
June 26, 2008 Southwest Airlines Customer Service Nicole Miller, Southwest Airlines
July 31, 2008 Motivational Interviewing: A Communications Method For Promoting Change Mary Dillon, MA, CTTS
August 28, 2008 How to Decide the Best Research Tool to Measure Quality/Satisfaction Brian Sanderoff, President, Research & Polling, Inc.
September 25, 2008 Tools-to-Action Workshop Kaizen: Small Steps to Rapid Improvement, presented by Rick Sherwood, Master Black Belt, Sandia National Laboratories Leadership Intervention: Bad Habits to Healthy Business, presented by Sean Allen, CEO of Culture Stick Poka-Yoke: Mistake Proofing, presented by Clark Carboneau, MBA, Lean Six Sigma Black Belt, Presbyterian Health Systems.
October 23, 2008 Infusing Quality into Project Management Jane Betterton
November 20, 2008 Net Promoter Score: Measuring & Managing Moments of Truth Denise Wymore
2007 SEMINARS
January 25, 2007 “What the Boss Doesn’t Know About Quality” 17th Annual Breakfast Seminar Embassy Suites Hotel James Hinton, President & CEO Presbyterian Healthcare Services
Thursday, February 22, 2007 How to Take Your Employee Training from Mandatory to Motivated Jewel Washington, UNM Hospitals
Thursday, March 22, 2007 When Quality Becomes the Enemy Gregory Lay
Thursday, April, 2007 The Source of Quality Jim Campbell
May 24, 2007 Doing the Right Thing and Achieving All Your Goals at the Same Time Marianne Powers, Author and Public Speaker
June 28, 2007 Honing Your Critical Thinking Skills Craig Nelson, Statistician Presbyterian Healthcare Services
July 19, 2007 Strategic Planning Implementation Jim Hughes, Consultant & Facilitator
August 23, 2007 Customer Service SLFCU Training Team
September 27, 2007 Tools-to-Action Workshop Workshop A – Failure Mode and Effects Analysis (FMEA) Workshop B – Mind Maps and Thinking Tools Workshop C – Tips and Tools for Teaming
October 25, 2007 The Disappearing Skill of Communication Dave Bushmire, Performance Consulting
November 15 , 2007 Why Should I Care About Utilizing the Baldrige Criteria for Performance Excellence? Panel Members: Valerie Hand, Gary Echert, Gail Mora, Tony Nash and Jeff Weinrach
2006 SEMINARS
January 26, 2006 AQN’s Annual Breakfast Seminar The Role of Leadership in Achieving Excellence Key Words and Deeds Catherine F. Kinney, PhD Vice President of Presbyterian Delivery System Embassy Suites – 1000 Woodward NE
February 23, 2006 A Blueprint for Organizational Learning: Engineering Organizational Knowledge Mark Salisbury, CEO, Mark Salisbury & Assoc.
March 23, 2006 Sustainability: Organizational Longevity and Community Responsibility Jeff Weinrach, Ph.D. Awards Administrator Quality New Mexico & Green Zia Volunteer
April 27, 2006 Lean/Six Sigma - An Approach for Reaching High Quality Cindy Logenbaugh, Sandia National Laboratories, SNL Corporate Lean/Six Sigma Lead
May 25, 2006 What Do I Fix First? Filtering Down to the Vital Few Tracie O’Geary, Presbyterian Healthcare Services
June 22, 2006 Making Team Development Work for the Team Shauna Rampley, Soaring Eagle Institute click here to see group summaries
July 27, 2006 Human Factors: Engineering for Quality Clark Carboneau, St. Vincent's Hospital
August 24, 2006 The Simple Truth Behind Employee Well-Being and Satisfaction Susie MacLean
September 28, 2006 Tools to Action Workshop
October 26, 2006 Creating Clarity in Your Organization through the Baldrige Criteria Dawn Reed, President of Human Strategies, LLC
November 16, 2006 Successful Change: It’s a Long Way from Awareness to Action! Kathleen Schultz
December, 2006 No Seminar -- Happy Holidays!
January 26, 2005 AQN’s Annual Breakfast Seminar Workplace Humor & Friendship Todd Conklin, PhD, Los Alamos National Laboratory
February 24, 2005 To Change a Culture You Must First Change its Leaders Jewel Washington, UNM Hospitals
March 24, 2005 Improving Soft Skills through the use of Hard Data: Identifying Leadership's Best Practices in an Integrated Healthcare System John A. Zondlo, Presbyterian Healthcare Services
April 28, 2005 Lessons Learned in Process Management: Some Big Picture Advice on finding that Little Red Pill Katie Snapp, Kessinger Consulting
May 26, 2005 Organizational Learning Sara Frash, UNM Hospitals
June 23, 2005 Tools you can Use - Tomorrow: Turning Service & Operational Excellence into Bottom Line Results Lynne Cunningham, Studer Group
July 28, 2005 Preventing Errors Before They Occur: The FMEA Approach Penny Ott, Carrie Tingley Hospital
August 25, 2005 Six C's of Successful Teams Deb Erickson, ICAN Institute
September 22, 2005 Tools to Action Workshop
October 27, 2005 Walking the Human Resources Tightrope Sandy Cody, Resources for Excellence
November 17, 2005 What's Critical About Critical Thinking? Katharine Winograd, TVI Community College
December, 2005 No Seminar
January 29, 2004 AQN’s Annual Breakfast Seminar The Keys to Employee Motivation Susan MacLean, The Solutions Group
February 25, 2004 Customer Satisfaction Surveys Brian Sanderoff, Research & Polling, Inc.
March 24, 2004 A Quality Startup John Traub, Albuquerque Isotopes Baseball Club
April 28, 2004 Visualizing Data- Rules of Thumb for Displaying Your Business Results Craig Nelson, Presbyterian Healthcare Services
May 26, 2004 Patient Care Redesign in a Homeless Health Care Setting Matias Vega & Karen Zimmerman, ABQ Health Care for the Homeless
June 23, 2004 Focus on the Future: Award-Winning Proven Methods for Strategic Planning Sherry Prud'Homme & Dawn Reed, Management IQ
July 22, 2004 Organizational Success through Process Mapping John Wilson, PMC Solutions
August 26, 2004 What Professional Coaching Can Do for Your Organization Mary Beth Shewan & Jean Strosinski
September 23, 2004 Stuck in the Middle: Managing Supplier Quality Deborah Weaver Parker, Dynamic Growth Strategies
October 28, 2004 Customer Focus: Do you have it? How to get and keep it! Rachel Justus & Kendal Castaneda, Sandia Labs Federal Credit Union
November 18, 2004 Best Practices of Baldrige Applicants Panel of Five Baldrige Experts: Pam Crowell, Tony Nash, Dawn Reed, Glenn Walters & Gail Willette--Valerie Hand Moderator
December, 2004 No Seminar
January 30, 2003 AQN’s Annual Breakfast Seminar In God We Trust...All Others Bring Data David Scrace, MD, Presbyterian Healthcare Services
February 26, 2003 Promote Yourself the Professional Way Jane Blume, Desert Sky Communications
March 26, 2003 Where Are You Going and How Will You Know When You Get There (The Balanced Scorecard) Deborah Weaver Parker, Dynamic Growth Strategies
April 23, 2003 We need to stop MEETING this way! Team Learning, Meeting and Function Thomas A. MacLean, PhD, Blue Cross Blue Shield NM
May 28, 2003 On the Road to Quality Karla Barela, Clarke American
June 25, 2003 Using Experiential Activities to Reinforce Change Management Shauna Rampley & Kelli Livermore, Soaring Eagle Institute
July 23, 2003 Goal Setting at Age 105 (Personal Quality Growth) Tom Gautsch, Innovative Business Control
August 27, 2003 Organizational Profile: Starting Point for Self-Assessment Dennis J. Woywood, High Quality, LLC
September 24, 2003 Believing Impossible Things Before Breakfast: A Quantum Approach to Strategic Planning Carolyn J. C. Thompson
October 22, 2003 Quality and the Application of the Balanced Scorecard -- A Case Study David Seely, Kirtland Federal Credit Union
November 19, 2003 Keeping First Things First Dave Bushmire, Performance Consulting
December, 2003 No Seminar
January 31, 2002 AQN’s Annual Breakfast Seminar Leadership Bill Gupton, Leadership Management of the Southwest, Inc.
February 27, 2002 Creating Passionate Work Environments Patricia Boverie, PhD & Michael Kroth, PhD, Boverie, Kroth & Associates
March 27, 2002 Playing and Winning: Five Keys to Sharpening Your Competitive Edge Brian Cooke, Iris Learning
April 24, 2002 Order from Chaos Liz Davenport, Order from Chaos
May 24, 2002 Coaching Skills for Everyday Success Karlene M. Spivak, Spivak Associates, LLC
June 26, 2002 Eliminating Limiting Beliefs Deb Erickson, ICan Institute, LLC
July 24, 2002 Leading from Strength--Creating Powerful Organizations Kay Ballinger, Linsco/Private Ledger
August 28, 2002 Using Baldrige as the Foundation for Strategic Planning in your Organization J.J. Parsons, Presbyterian Healthcare Services
September 25, 2002 Measuring Personal & Corporate Readiness for Distance Education Joan Slick, TVI Community College
October 23, 2002 Quantifying HR Results to Enhance Continuous Improvement Dan Sandweiss, SPHR Human Capital Advisors
November 20, 2002 Trust in the Workplace Jesse Mendoza, PhD, ITO DynamiX
December, 2002 No Seminar
January 24, 2001 AQN’s Annual Breakfast Seminar Strategic Management Ted Veccio, P4 Management Solutions
February 18, 2001 Not Another Meeting! How to Stop Wasting Your Time Deborah Weaver Parker, Dynamic Growth Strategies & Mary Jo Lovick, The Lovick Group
March 28, 2001 Skills for Teams: Giving and Receiving Feedback Shauna Rampley, Soaring Eagle Institute
April 25, 2001 Trends, Patterns and Employee Well-Being Brian Sanderoff, Research & Polling, Inc.
May 23, 2001 ISO Meets Baldrige: How to Design an Effective Quality Management System for Your Organization Sonny Sahi, DIACO, Inc.
June 27, 2001 Team Building David Strong & Joe Sena, APS
July 25, 2001 Who Moved My Cheese? ABQ Social Security Teleservice Center Troupe
August 22, 2001 Organizational Behavior: Overcome Conflict Susan MacLean, The Solutions Group
September 26, 2001 Removing the Barriers of Change Janet Winchester-Silbaugh
October 24, 2001 Improving Productivity Through Communication Bill Gupton, Leadership Management of the Southwest, Inc.
November 14, 2001 2-Hour Tools Workshop Kay Ballinger, Rhonda Ryba and Georgeanne Smith
December, 2001 No Seminar
January 26, 2000 AQN’s Annual Breakfast Seminar Delighting Your Customers: What Works and What Doesn't Work Ted Veccio, P4 Management Solutions
February 23, 2000 Statistical Tools for Quality Improvement Craig Nelson, Presbyterian Healthcare Services
March 22, 2000 Leadership for the Rest of Us Ken Mandley, Mandley Consulting
April 26, 2000 Secrets to - and tools for - Success: Part I Chris Hoover, MicroOptics (a Division of Emore Corporation)
May 24, 2000 Secrets to - and tools for - Success: Part II Chris Hoover, MicroOptics (a Division of Emore Corporation)
June 28, 2000 Experiencing the Baldrige Lt. Col. Glenn Walters, USAF
July 26, 2000 Orchestrating and Influencing Winning Performance: Human Resource Leadership That Brings Out the Best in People Brian Cooke, Iris Learning
August 23, 2000 Systems Thinking David Bushmire, Performance Consulting
September 27, 2000 Balanced Scorecard Jim Little, University Hospital
October 25, 2000 Quality Customer Service Joni Pompeo, Presbyterian Healthcare Services
November 15, 2000 Quality Tools Workshop Craig Nelson, Denise Weaver Ross, Deborah Weaver Parker & Patricia S. Wormington
December, 2000 No Seminar