2010 SEMINARS

Thursday, January 28, 2010
AQN 20th Annual January
Breakfast Seminar
2010 Breakfast Presentation:
Evolution of Quality – What’s Next?
J. Er Ralston, VP
Juran Institute

February 25, 2010
One Journey to Excellence
in the Public Sector
Stan Johnson, Chief of Integrated Quality Management, VA Cooperative Studies Program

2009 SEMINARS

Thursday, January 22, 2009
AQN 19th Annual January
Breakfast Seminar
Values Centric Leadership
Ann Rhoades, President of People Ink

February 26, 2009
Seven Steps to Less Stress.
Keri Stewart, Results 4 Business, Inc.

March 26, 2009
Get Outside Your Box – Good to Great
Liz Davenport, Founder and OEO of Order from Chaos

April 23, 2009
Change: It's All About Me
Katie K. Snapp

May 28, 2009
CREATIVITY and PARADOX
Gary Nelson, Professional Facilitator

June 25, 2009
How a “Work System”
Contributes to Organizational Success
Robert Stuewe, Project Manager,
Los Alamos National Laboratory

July 23, 2009
Strategic Planning
Dave Seely
Kirtland Federal Credit Union

August 27, 2009
PANEL
How to be a "Best Place to Work"

September 24, 2009
Tools-to-Action Workshop

Workshop 1 – PDSA Cycles: A Checkpoint Approach (introductory level)
Edward J. Hill, MIT, CQIA, CPHQ, CMQ/OE, Clinical Quality Manager,
Quality Outcomes Dept., UNM Hospitals

Workshop 2 – Using Social Styles to Improve Performance & Productivity
Sean Allen, CEO, Culture Stick

Workshop 3 – Identifying Key System Problems (intermediate level)
Clark Carboneau, MBA, Six Sigma Black Belt,
Presbyterian Healthcare Services

Workshop 4 – Understanding CTQ (Critical to Quality)
in the Value Stream (intermediate level)
Carla Stevens and Doug Johnson, Presbyterian Healthcare Services.

October 22, 2009
Applying Process Management
Principles & Perspectives
Catherine F. Kinney, PhD of Kinney Associates, LLC

November 19, 2009
Innovative Ways to Capture & Use
the Voice of the Customer
JJ Parsons, VP of Performance Excellence,
Presbyterian Healthcare

2008 SEMINARS

January 24, 2008
18th Annual Breakfast Seminar
Embassy Suites Hotel
Objects in Mirror May Be Closer than They Appear –
What's looming in YOUR organization's rear view mirror?
Pamela Chavez and the Don Chalmers Ford Team,
Andy Strebe and Lee Butler

Thursday, February 28, 2008
Order from Chaos – The Cockpit Office
Liz Davenport, Order from Chaos

March 27, 2008
Root Cause Analysis
Solving the Problem Once and for All
Leon Spackman, PMC Solutions, Inc.

April 24, 2008
Get Out of the Rut & On with Your Life
Using the power of your mind
to change your world!
Deb Erickson, ICAN Institute, Inc.

  May 22, 2008
Now You’ve Done It!
How to Do (or Not Do) It Again
TK O’Geary

June 26, 2008
Southwest Airlines Customer Service
Nicole Miller, Southwest Airlines

July 31, 2008
Motivational Interviewing: A Communications
Method For Promoting Change
Mary Dillon, MA, CTTS

August 28, 2008
How to Decide the Best Research Tool
to Measure Quality/Satisfaction
Brian Sanderoff, President, Research & Polling, Inc.

September 25, 2008
Tools-to-Action Workshop
Kaizen: Small Steps to Rapid Improvement,
presented by Rick Sherwood, Master Black Belt, Sandia National Laboratories

Leadership Intervention: Bad Habits to Healthy Business,
presented by Sean Allen, CEO of Culture Stick

Poka-Yoke: Mistake Proofing, presented by Clark Carboneau, MBA,
Lean Six Sigma Black Belt, Presbyterian Health Systems.

October 23, 2008
Infusing Quality into Project Management
Jane Betterton

November 20, 2008
Net Promoter Score: Measuring
& Managing Moments of Truth
Denise Wymore

2007 SEMINARS

January 25, 2007
“What the Boss Doesn’t
Know About Quality”
17th Annual Breakfast Seminar
Embassy Suites Hotel
James Hinton, President & CEO
Presbyterian Healthcare Services

Thursday, February 22, 2007
How to Take Your Employee Training
from Mandatory to Motivated
Jewel Washington, UNM Hospitals

Thursday, March 22, 2007
When Quality Becomes the Enemy
Gregory Lay

Thursday, April, 2007
The Source of Quality
Jim Campbell

May 24, 2007
Doing the Right Thing
and Achieving All Your Goals
at the Same Time
Marianne Powers,
Author and Public Speaker

June 28, 2007
Honing Your Critical Thinking Skills
Craig Nelson, Statistician
Presbyterian Healthcare Services

July 19, 2007
Strategic Planning Implementation
Jim Hughes, Consultant & Facilitator

August 23, 2007
Customer Service
SLFCU Training Team

September 27, 2007
Tools-to-Action Workshop
Workshop A – Failure Mode and Effects Analysis (FMEA)
Workshop B – Mind Maps and Thinking Tools
Workshop C – Tips and Tools for Teaming

October 25, 2007
The Disappearing Skill of Communication
Dave Bushmire, Performance Consulting

November 15 , 2007
Why Should I Care About Utilizing
the Baldrige Criteria for Performance Excellence?
Panel Members: Valerie Hand, Gary Echert,
Gail Mora, Tony Nash and Jeff Weinrach

2006 SEMINARS

January 26, 2006
AQN’s Annual Breakfast Seminar
The Role of Leadership in Achieving Excellence ­
Key Words and Deeds
Catherine F. Kinney, PhD
Vice President of Presbyterian Delivery System
Embassy Suites – 1000 Woodward NE

February 23, 2006
A Blueprint for Organizational Learning:
Engineering Organizational Knowledge
Mark Salisbury, CEO, Mark Salisbury & Assoc.

March 23, 2006
Sustainability: Organizational Longevity
and Community Responsibility
Jeff Weinrach, Ph.D. Awards Administrator
Quality New Mexico & Green Zia Volunteer

April 27, 2006
Lean/Six Sigma -
An Approach for Reaching High Quality
Cindy Logenbaugh,
Sandia National Laboratories,
SNL Corporate Lean/Six Sigma Lead

May 25, 2006
What Do I Fix First?
Filtering Down to the Vital Few
Tracie O’Geary, Presbyterian Healthcare Services

June 22, 2006
Making Team Development Work for the Team
Shauna Rampley, Soaring Eagle Institute
click here to see group summaries

July 27, 2006
Human Factors: Engineering for Quality
Clark Carboneau, St. Vincent's Hospital

August 24, 2006
The Simple Truth Behind Employee
Well-Being and Satisfaction
Susie MacLean

September 28, 2006
Tools to Action Workshop

October 26, 2006
Creating Clarity in Your Organization
through the Baldrige Criteria
Dawn Reed, President of Human Strategies, LLC

November 16, 2006
Successful Change: It’s a Long Way
from Awareness to Action!
Kathleen Schultz

December, 2006
No Seminar -- Happy Holidays!

 

January 26, 2005
AQN’s Annual Breakfast Seminar
Workplace Humor & Friendship
Todd Conklin, PhD, Los Alamos National Laboratory

February 24, 2005
To Change a Culture You Must First Change its Leaders
Jewel Washington, UNM Hospitals

March 24, 2005
Improving Soft Skills through the use of Hard Data:
Identifying Leadership's Best Practices in an Integrated Healthcare System
John A. Zondlo, Presbyterian Healthcare Services

April 28, 2005
Lessons Learned in Process Management:
Some Big Picture Advice on finding that Little Red Pill
Katie Snapp, Kessinger Consulting

May 26, 2005
Organizational Learning
Sara Frash, UNM Hospitals

June 23, 2005
Tools you can Use - Tomorrow: Turning Service & Operational Excellence into Bottom Line Results
Lynne Cunningham, Studer Group

July 28, 2005
Preventing Errors Before They Occur: The FMEA Approach
Penny Ott, Carrie Tingley Hospital

August 25, 2005
Six C's of Successful Teams
Deb Erickson, ICAN Institute

September 22, 2005
Tools to Action Workshop

October 27, 2005
Walking the Human Resources Tightrope
Sandy Cody, Resources for Excellence

November 17, 2005
What's Critical About Critical Thinking?
Katharine Winograd, TVI Community College

December, 2005
No Seminar

 

January 29, 2004
AQN’s Annual Breakfast Seminar
The Keys to Employee Motivation
Susan MacLean, The Solutions Group

February 25, 2004
Customer Satisfaction Surveys
Brian Sanderoff, Research & Polling, Inc.

March 24, 2004
A Quality Startup
John Traub, Albuquerque Isotopes Baseball Club

April 28, 2004
Visualizing Data-
Rules of Thumb for Displaying Your Business Results
Craig Nelson, Presbyterian Healthcare Services

May 26, 2004
Patient Care Redesign in a Homeless Health Care Setting
Matias Vega & Karen Zimmerman, ABQ Health Care for the Homeless

June 23, 2004
Focus on the Future: Award-Winning Proven Methods for Strategic Planning
Sherry Prud'Homme & Dawn Reed, Management IQ

July 22, 2004
Organizational Success through Process Mapping
John Wilson, PMC Solutions

August 26, 2004
What Professional Coaching Can Do for Your Organization
Mary Beth Shewan & Jean Strosinski

September 23, 2004
Stuck in the Middle: Managing Supplier Quality
Deborah Weaver Parker, Dynamic Growth Strategies

October 28, 2004
Customer Focus: Do you have it? How to get and keep it!
Rachel Justus & Kendal Castaneda, Sandia Labs Federal Credit Union

November 18, 2004
Best Practices of Baldrige Applicants
Panel of Five Baldrige Experts: Pam Crowell, Tony Nash, Dawn Reed, Glenn Walters & Gail Willette--Valerie Hand Moderator

December, 2004
No Seminar

 

January 30, 2003
AQN’s Annual Breakfast Seminar
In God We Trust...All Others Bring Data
David Scrace, MD, Presbyterian Healthcare Services

February 26, 2003
Promote Yourself the Professional Way
Jane Blume, Desert Sky Communications

March 26, 2003
Where Are You Going and How Will You Know When You Get There (The Balanced Scorecard)
Deborah Weaver Parker, Dynamic Growth Strategies

April 23, 2003
We need to stop MEETING this way!
Team Learning, Meeting and Function
Thomas A. MacLean, PhD, Blue Cross Blue Shield NM

May 28, 2003
On the Road to Quality
Karla Barela, Clarke American

June 25, 2003
Using Experiential Activities to Reinforce Change Management
Shauna Rampley & Kelli Livermore, Soaring Eagle Institute

July 23, 2003
Goal Setting at Age 105 (Personal Quality Growth)
Tom Gautsch, Innovative Business Control

August 27, 2003
Organizational Profile: Starting Point for Self-Assessment
Dennis J. Woywood, High Quality, LLC

September 24, 2003
Believing Impossible Things Before Breakfast: A Quantum Approach to Strategic Planning
Carolyn J. C. Thompson

October 22, 2003
Quality and the Application of the Balanced Scorecard -- A Case Study
David Seely, Kirtland Federal Credit Union

November 19, 2003
Keeping First Things First
Dave Bushmire, Performance Consulting

December, 2003
No Seminar

 

January 31, 2002
AQN’s Annual Breakfast Seminar
Leadership
Bill Gupton, Leadership Management of the Southwest, Inc.

February 27, 2002
Creating Passionate Work Environments
Patricia Boverie, PhD & Michael Kroth, PhD, Boverie, Kroth & Associates

March 27, 2002
Playing and Winning: Five Keys to Sharpening Your Competitive Edge
Brian Cooke, Iris Learning

April 24, 2002
Order from Chaos
Liz Davenport, Order from Chaos

May 24, 2002
Coaching Skills for Everyday Success
Karlene M. Spivak, Spivak Associates, LLC

June 26, 2002
Eliminating Limiting Beliefs
Deb Erickson, ICan Institute, LLC

July 24, 2002
Leading from Strength--Creating Powerful Organizations
Kay Ballinger, Linsco/Private Ledger

August 28, 2002
Using Baldrige as the Foundation for Strategic Planning in your Organization
J.J. Parsons, Presbyterian Healthcare Services

September 25, 2002
Measuring Personal & Corporate Readiness for Distance Education
Joan Slick, TVI Community College

October 23, 2002
Quantifying HR Results to Enhance Continuous Improvement
Dan Sandweiss, SPHR Human Capital Advisors

November 20, 2002
Trust in the Workplace
Jesse Mendoza, PhD, ITO DynamiX

December, 2002
No Seminar

 

January 24, 2001
AQN’s Annual Breakfast Seminar
Strategic Management
Ted Veccio, P4 Management Solutions

February 18, 2001
Not Another Meeting! How to Stop Wasting Your Time
Deborah Weaver Parker, Dynamic Growth Strategies & Mary Jo Lovick, The Lovick Group

March 28, 2001
Skills for Teams: Giving and Receiving Feedback
Shauna Rampley, Soaring Eagle Institute

April 25, 2001
Trends, Patterns and Employee Well-Being
Brian Sanderoff, Research & Polling, Inc.

May 23, 2001
ISO Meets Baldrige: How to Design an Effective Quality Management System for Your Organization
Sonny Sahi, DIACO, Inc.

June 27, 2001
Team Building
David Strong & Joe Sena, APS

July 25, 2001
Who Moved My Cheese?
ABQ Social Security Teleservice Center Troupe

August 22, 2001
Organizational Behavior: Overcome Conflict
Susan MacLean, The Solutions Group

September 26, 2001
Removing the Barriers of Change
Janet Winchester-Silbaugh

October 24, 2001
Improving Productivity Through Communication
Bill Gupton, Leadership Management of the Southwest, Inc.

November 14, 2001
2-Hour Tools Workshop
Kay Ballinger, Rhonda Ryba and Georgeanne Smith

December, 2001
No Seminar

 

January 26, 2000
AQN’s Annual Breakfast Seminar
Delighting Your Customers: What Works and What Doesn't Work
Ted Veccio, P4 Management Solutions

February 23, 2000
Statistical Tools for Quality Improvement
Craig Nelson, Presbyterian Healthcare Services

March 22, 2000
Leadership for the Rest of Us
Ken Mandley, Mandley Consulting

April 26, 2000
Secrets to - and tools for - Success: Part I
Chris Hoover, MicroOptics (a Division of Emore Corporation)

May 24, 2000
Secrets to - and tools for - Success: Part II
Chris Hoover, MicroOptics (a Division of Emore Corporation)

June 28, 2000
Experiencing the Baldrige
Lt. Col. Glenn Walters, USAF

July 26, 2000
Orchestrating and Influencing Winning Performance: Human Resource Leadership That Brings Out the Best in People
Brian Cooke, Iris Learning

August 23, 2000
Systems Thinking
David Bushmire, Performance Consulting

September 27, 2000
Balanced Scorecard
Jim Little, University Hospital

October 25, 2000
Quality Customer Service
Joni Pompeo, Presbyterian Healthcare Services

November 15, 2000
Quality Tools Workshop
Craig Nelson, Denise Weaver Ross, Deborah Weaver Parker & Patricia S. Wormington

December, 2000
No Seminar